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Frequently Asked Questions

Sales Queries

Q. How do I place an order with Finol?

A. You can contact your local Area Business Manager, send an email to orders@finol.ie or call the team in Dublin 01 4555 484.

Q. How do I get the contact details for the Area Business Manager for my area?

A. You can visit our contact us contact us page and the Area Business Managers are listed here.

Q. Can I buy direct from Finol?

A. Yes, while we recommend for small quantities, you contact your local distributor, we have a trade counter here in Crumlin for direct trade sales or otherwise for regular purchases enquire about an account.

Q. Can I buy small packs individually from Finol?

A. Individual packs can be purchased from one of our stockists or distributors. As a wholesaler, we supply in full packs eg 3x5L, 18x1L, 24x400g.

Q. Where can I find my local reseller?

A. If you contact Finol direct with your location we can direct you to your nearest stockist.

Q. Where do I get pricing for products?

A. As a wholesaler and Distributor of Lubricants, unfortunately, we do not supply direct retail pricing online. If you require pricing on any of our products, please contact us with your requirement and we’ll get back to you as soon as we can.

Q. How can I check stock availability?

A. You can email finol@finol.ie or contact the team in Dublin 01 4555 484

Delivery Queries

Q. What are Finol’s delivery terms?
A. For deliveries within Dublin we strive for delivery within 3 working days once the products are in stock and for the rest of the country delivery should be within 5 working days. There are exceptions to this for certain products, and for bulk deliveries.

Q. Can I get next day delivery?

A. Finol have a next day courier service available for urgent orders placed before 12pm, but this will incur additional charges. Otherwise Finol will endeavour to have your delivery to you at our earliest possible opportunity via our own fleet.

 

 

Technical Queries

Q. How do I find out which oil I need if I’m not sure?

A. It is extremely important to make sure you use the correct oil in your vehicle or machine as specified in your handbook. To this end, we have our Which Oil App available to you to look up your vehicle or machine. Alternatively, you can contact the office or your local Area Business Manager. Using incorrect oil product can invalidate your warranty or cause damage to your engine and other vehicle or machinery parts.

Q. Where can I get product comparisons for other brands of products I am already using?

A. Finol have extensive databases of our competitor and other branded oils and Lubricants. If you contact us with your Product, we can do a cross reference to the closest equivalent in our range.

AdBlue®

Q. Does Finol supply Adblue®?

A. a. Yes, at Finol we distribute Greenox® Adblue throughout Ireland in a number of different pack sizes, 5L, 10L, 20L, 200L & 1,000L IBCs for all Diesel engine vehicles including cars, HGVs & Tractors.

Lubricant Equipment

Q. Does Finol supply lubricant equipment?

A. Yes Finol has a full range of lubricant equipment available. You can view some of the range here, or contact us if you require something specific not listed.

About Finol

Q. What do Finol do?

A. Finol are an Importer & Distributor of Lubricant Products, Lubricant Equipment, greases and other speciality fluids to the trade and retail industries. We are not a retailer ourselves, although we do have a trade counter at our Crumlin premises.

Q. Can I be sure of the quality of your product?

A. Finol import products which are blended using the finest quality virgin base oils and additive packs, which provide for the highest quality lubricants. Finol do not distribute oils blended using oils using flushing’s or recycled oil as the quality of these cannot be guaranteed or stood over. Total & Elf products we distribute have numerous manufacturer (OEM) approvals and are recommended in handbooks by many of the leading vehicle and machinery OEM’S. Total Oils are manufactured under the following quality standards. ISO, Safe Contractor, REACH, & CLP.

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Finol Oils, 3 Stannaway Drive Crumlin Dublin 12 | Tel:+353 01 4555484

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